Privacy Policy
This policy explains how Stay Find Solutions LLP collects, uses, stores, shares and protects information when you use the My Stay Find application, website and related services. Using the services acknowledges that you have read it; where consent is required by law, we request it separately.
Effective 20 October 2026 • Version 1.0
Published by Stay Find Solutions LLP, Guntur, Andhra Pradesh
1. What We Collect and How We Use It
We collect only the information reasonably necessary to operate the platform services described here.
1.1Introduction
This Privacy Policy explains how Stay Find Solutions LLP ("My Stay Find", "we", "us", "our") collects, uses, stores, shares and protects information when you use the My Stay Find application, website and related services. By using the services you acknowledge that you have read this policy. Where consent is required by law, we will request it separately.
1.2Information we may collect
Depending on the features you use, we may collect: • Account details: name, mobile number, email address, password hash, and OTP-verification status. • Profile and communication details, including your role — Guest/Customer, Property Owner, or Administrator. • Property listing details: address, map location, photos, room configurations, bed counts, amenities, rent amounts, security deposits, house rules and live availability. • Booking, tenancy and occupancy records, payment statuses, receipt identifiers and transaction-reference details. • Customer support requests, feedback, reviews and violation reports. • Technical diagnostics: device type, app version, IP address, logs and error diagnostic information.
1.3Location and photos
If you provide a property location or use a map feature, we process the coordinates needed to display or navigate to that accommodation. Property owners are solely responsible for ensuring they have appropriate rights and permissions before uploading property photos, floor plans or documents. Users must avoid uploading unnecessary sensitive personal data or identity proofs unless specifically required for regulatory verification.
1.4How we use information
We use your information to: • Create, authenticate and secure your account using email and SMS OTPs. • Publish and maintain accurate property listings for hostels, PGs, flats and homestays. • Support search discovery, enquiries, booking confirmations, bed assignments and occupancy tracking. • Provide rental receipts, payment logs and renewal notifications. • Respond to customer service requests, disputes and security reports. • Prevent fraud, scam attempts, account impersonation and technical abuse. • Comply with statutory and legal obligations under Indian law.
2. Sharing, Publication and Communications
Information is shared only in the limited circumstances set out below.
2.1Sharing of information
• Between the guest/tenant and the corresponding property owner or authorised manager, to fulfil a reservation or tenancy arrangement. • With vetted infrastructure service providers: cloud hosting, transactional SMS via Fast2SMS, transactional email services, and payment gateways. Payment credentials are processed directly by certified payment gateways and are never stored on My Stay Find servers. • With legal authorities or law enforcement agencies when strictly required by applicable law, court order, or to protect the vital safety of users and the public.
2.2Public listing information
Property details an owner selects for publication — property name, location, room types, rent pricing, amenities, photos and house rules — are publicly visible to all platform users. Property owners should not include private personal contact information within public photo captions or property descriptions unless intended.
2.3Notifications and account communications
We send essential service messages including one-time passwords, booking confirmations, rent status reminders and security alerts, by SMS and email. OTPs and verification codes must never be shared with anyone, including My Stay Find support personnel.
3. Retention, Security and Your Rights
3.1Data retention
We retain personal information only for as long as necessary to fulfil the operational, tax, dispute-resolution and regulatory requirements described in this policy. Once information is no longer needed it is deleted or permanently anonymised in accordance with industry best practices. After an account is closed we continue to hold only the following categories, and only for as long as the relevant obligation requires: • Booking, tenancy and occupancy records, and the payment entries logged against them. • Dispute, grievance and violation correspondence, until the matter is resolved and any appeal period has passed. • Records required for tax, accounting, audit and statutory filing purposes. • Records we are required to preserve or produce under a law, court order or law-enforcement request. • Security and authentication logs needed to investigate fraud or unauthorised access. Information outside these categories is deleted or permanently anonymised when the account closes.
3.2Data security
We employ standard administrative, technical and physical safeguards designed to protect personal data from unauthorised access, loss or disclosure, including HTTPS encryption, hashed credentials and role-based access. Users are advised to protect their account credentials and to report any suspicious activity promptly.
3.3Your choices and rights
Subject to applicable Indian data privacy law, you may request access to, correction of, or deletion of your eligible personal data. You can update your profile details directly from the Profile screen. Closing your account. Account closure and deletion is a manual process: write to support@mystayfind.com from your registered email address. There is currently no self-service deletion control in the application, and we do not offer temporary deactivation — closure is permanent once the recovery window has passed. • We acknowledge closure requests within 48 hours. • A request stays reversible for 14 days from acknowledgement, on your word alone. • Closure is completed within 30 days of the request. • A request cannot be completed while you have an unreleased booking, active tenants as a property owner, or unsettled dues with a counterparty. We will tell you what is outstanding and what clears it. What closure does to your listings, reviews and records is set out in section 1.10 of the Terms and Conditions. Information we are required to keep is retained as described in section 3.1 above rather than deleted.
4. Minors, Third Parties and Policy Updates
4.1Minors and children
My Stay Find is intended for adults aged 18 and older. The platform is not intended for children to independently enter into tenancy arrangements. Accommodation bookings involving minors must be initiated and handled by a parent or legal guardian.
4.2Third-party services and links
Our website and app may contain links to third-party services or external websites, such as external map coordinates or payment providers. Their privacy practices are governed by their respective privacy statements.
4.3Updates to this policy
We may revise this Privacy Policy periodically to reflect changes in our legal obligations or application features. The current version always shows its updated effective date at the top of the document.
Published in compliance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
This policy should be read with the My Stay Find Terms and Conditions, which govern use of the platform by guests, owners and administrators.